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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Crocker Jr.

July 11, 2025

5  out of  5
rating by George Crocker Jr.
"I recently had an issue with my auto insurance coverage and visited Polly Piland’s State Farm office. Everyone in the office was so warm and friendly from the front desk to Polly herself who took the time to speak with me! The agent I spoke with went above and beyond to help me. She contacted the claims department on my behalf and ensured that my claim was classified correctly, ultimately reversing an increase in my premium. I’m so grateful to have had an agent who was truly on my side and committed to resolving my issue. I highly recommend Polly Piland’s office for their outstanding customer service and dedication!"
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Ethan Jarrell

July 3, 2025

5  out of  5
rating by Ethan Jarrell
"Polly Piland’s team goes above and beyond! Their customer service is always friendly, fast, and professional. I feel confident knowing they’re just a call away."
We responded:
"Hi Ethan! Thank you so much for your kind words! We're thrilled to hear that you’ve had such a positive experience with our team. Providing fast, friendly, and professional service is what we strive for every day. We’re always just a call away and truly appreciate your trust in us!"
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Tasha Strong

July 3, 2025

5  out of  5
rating by Tasha Strong
"Ms Natalie was very helpful and knew the answers to assist me"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that Natalie was able to assist you and provide the help you needed. We truly appreciate you and are grateful you chose our team to help with your insurance needs. If there's ever anything else we can do, we're always here for you! "
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Ben Cowher

June 27, 2025

5  out of  5
rating by Ben Cowher
"Polly Piland and her team at State Farm are fantastic! They’re knowledgeable, friendly, and always go the extra mile to help with any questions or concerns. The customer service is great, and I truly feel valued as a client. Highly recommend!"
We responded:
"Ben, thank you so much for your kind words and recommendation! We're honored to have you as part of the Polly Piland State Farm family. Our team truly cares about our customers, and it means a lot to hear that you feel valued and supported. We're always here whenever you need us! "
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Courtney Harris

June 23, 2025

5  out of  5
rating by Courtney Harris
"Polly and her team are outstanding. Gail Vaughn is always able to answer questions and ready to help . I recommend them to Family and friends."
We responded:
"Hello Courtney! Thank you so much for your kind words and for recommending us to your family and friends! We're thrilled to hear that our team has been able to assist you effectively. Gail is indeed a valued member of our team, and your acknowledgment of her dedication means a lot to us. Your support and trust in our services are greatly appreciated, and we look forward to continuing to serve you and your loved ones."
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Jeremy Stevens

June 21, 2025

5  out of  5
rating by Jeremy Stevens
"Thank you Joan Sherron for taking the time to assist me. Insurance language can seem arcane; you "dumbed it down for me" in a way that allowed for peace of mind. All this...and I am not even a client of your agency!! Terrific customer service; two enthusiastic thumbs up."
We responded:
"Hi Jeremy! Thank you so much for your kind and thoughtful words! We’re thrilled to hear that Joan was able to simplify the insurance process-even as a non-client. That truly speaks to the level of care and service we strive to provide to everyone we interact with. Please don’t hesitate to reach out if we can assist you again in the future. We’re always happy to help."
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Robert Pilgreen

June 13, 2025

5  out of  5
rating by Robert Pilgreen
"Staff is great!"
We responded:
"Thanks so much! We’re glad you think our staff is great—we really appreciate your support. Let us know if you ever need anything!"
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Samuel Thompson

June 9, 2025

5  out of  5
rating by Samuel Thompson
"I can’t say enough great things about this State Farm office - particularly with regard to my account rep, Jodie. From the moment she reached out about our home's coverage, she’s been incredibly clear, communicative, and genuinely helpful every step of the way. She helped me get set up with an auto insurance policy that not only fits my needs perfectly but also helps me save with my homeowners insurance. At first, the auto coverage came out to a few hundred more than my old insurance company, but the money it saves on our homeowners insurance makes it to where I still come out on top. Jodie took the time to explain everything in a way that’s easy to understand, and she’s always been just a quick call away if I ever have a question. Most importantly, she’s set my mind at ease - I feel confident knowing that I’m covered, no matter what life throws at me. If you’re looking for an agent who truly cares and takes the stress out of insurance, the folks over at Polly Piland State Farm will absolutely square you away."
We responded:
"Hi Samuel, thank you so much for your kind and detailed feedback! We’re delighted to hear that Jodie provided clear, caring, and attentive service throughout your insurance experience. It’s great to know she helped you find the right coverage that balances both your auto and homeowners insurance needs while saving you money overall. Your confidence and peace of mind mean everything to us. We truly appreciate you trusting Polly Piland State Farm, and we’re always here to support you whenever you need us. Thanks again for recommending our team!"
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Virginia Lewis

June 6, 2025

5  out of  5
rating by Virginia Lewis
"The staff is awesome!!!"
We responded:
"Thanks so much! We’re glad you think our staff is awesome—we appreciate you recognizing the team! Let us know if we can help with anything."
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Chris Keefe

June 2, 2025

5  out of  5
rating by Chris Keefe
"I can’t say enough good things about Jodie! She was incredibly helpful, kind, and understanding while helping me navigate a complicated insurance situation. Dealing with insurance can be stressful, but Jodi made the process smooth and much less overwhelming. She went above and beyond what was expected, taking the time to explain everything clearly and following up to make sure nothing fell through the cracks. Her compassion and professionalism truly stood out. I’m so grateful for all her help and highly recommend her to anyone in need of support."
We responded:
"Hi Chris, thank you so much for your kind words! We're thrilled to hear about your positive experience with Jodie. She truly embodies the care and dedication we strive to provide every day. Navigating complicated insurance matters can be tough, and we're so glad Jodie could make the process easier and less stressful for you. Your recommendation means a lot to us, and we’re grateful you took the time to share your experience. We’re always here if you need anything in the future!"
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wyonda williams

May 27, 2025

5  out of  5
rating by wyonda williams
"Excellent service"
We responded:
"Hi Wyonda, thank you for sharing your satisfaction with our service. It's always rewarding to hear that our efforts are meeting your expectations. If you have any questions or need further assistance, don't hesitate to reach out!"
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Chris Truong

May 16, 2025

5  out of  5
rating by Chris Truong
"Nate was an extremely kind when on the phone and really understanding when I had questions. When explaining everything, it was clear and easy to understand."
We responded:
"Hello Chris, thank you so much for your thoughtful review! We’re so glad to hear that Nate provided you with kind, clear, and helpful service. At Polly Piland State Farm, we pride ourselves on making insurance easy to understand and being there when our customers need us. We truly appreciate your support!"
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Lisa Taylor

May 16, 2025

5  out of  5
rating by Lisa Taylor
"A great group of people. Gail is very knowledgeable and had an answer for all my questions. She was a pleasure to work with."
We responded:
"Hi Lisa, thank you so much for the kind words! We're thrilled to hear you had a great experience with our team. Gail is a true asset, and we’re glad she was able to provide the answers you needed. We appreciate your trust in us and look forward to being here for you whenever you need us!"
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Diane Willis

May 8, 2025

5  out of  5
rating by Diane Willis
"Great team of people. Gail was a great help."
We responded:
"Thank you for the kind words! We're so glad to hear that Gail was able to help—she’s a valuable part of our team. We truly appreciate your support and look forward to being here whenever you need us!"
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Alexandra Heuman

May 8, 2025

5  out of  5
rating by Alexandra Heuman
"Excellent customer service! I talked to Natalie on the phone and she was very knowledgeable. She was very patient and was able to clarify all the questions I had. Highly recommend!"
We responded:
"Thank you so much for the wonderful review! We're glad to hear that Natalie provided you with such excellent service. Her knowledge, patience, and dedication to helping our customers are just a few of the reasons we're proud to have her on our team. We truly appreciate your recommendation and look forward to assisting you again whenever you need us!"
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Lorin Hedlund

May 8, 2025

5  out of  5
rating by Lorin Hedlund
"I called asking about the policies offered from State Farm and the girl who answered the phone, Natalie, was such a help. She answered all my questions and made sure I got all the help I needed. I will definitely ask to speak to her again if need be."
We responded:
"Hello Lorin, thank you so much for your kind words! We're thrilled to hear that Natalie was able to assist you with your inquiries about our State Farm policies. Providing exceptional customer service is our top priority, and it's wonderful to know that Natalie made your experience a positive one. We look forward to assisting you again in the future—please don't hesitate to reach out if you have any more questions or need further assistance."
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Sandy Jarrett

May 2, 2025

5  out of  5
rating by Sandy Jarrett
"My parents have used State Farm for their cars and homeowners’ insurance since coming to Greenville in 1963. Polly has never failed to serve all their needs. My Dad loved working with Polly. We have come to know Gail Vaughn through my sister Brenda Carroll. Gail is an honest, hard working member of Polly’s team. State Farm has been part of our family for many years."
We responded:
"Thank you so much for sharing your experience! It’s wonderful to hear that State Farm, Polly, and Gail have been such a consistent and trusted part of your family’s insurance journey. We’re honored to have earned your trust over the years, and we’re grateful for the opportunity to continue serving you. We truly appreciate your kind words and look forward to being here for your family’s insurance needs for many more years to come!"
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shyanne horvath

April 24, 2025

5  out of  5
rating by shyanne horvath
"We love State Farm - Polly Piland and the team thank you for all the great things you do!! Loved working with Gail as she made everything easy and stress free!"
We responded:
"Thank you so much for the kind words! We’re so glad to hear that Polly, Gail, and the team have been able to provide you with great service. Making things easy and stress-free is always our goal, and we’re thrilled that Gail could help make that happen for you. We truly appreciate your trust and support!"
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Heather Tafoya

April 15, 2025

5  out of  5
rating by Heather Tafoya
"I worked with Nathan on my home insurance it was a seemless experience! He was patient and answered all my questions and found me a great rate on my home insurance. Thanks, Nathan and Polly Piland's office!"
We responded:
"Hi Heather, thank you so much for the kind review! We’re so glad to hear that working with Nathan made your home insurance experience seamless and stress-free. He’s great at what he does, and we’re happy he was able to find you a great rate and provide the support you needed. We’ll be sure to pass your thanks along to Nathan and the rest of Polly Piland’s team!"
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Alejandra Sarmiento

April 8, 2025

5  out of  5
rating by Alejandra Sarmiento
"I had some questions regarding my insurance policy, so I decided to give y'all a call. I was helped by a girl named Natalie who was very patient and informative, I left the call understanding a lot more than I did before. I am very grateful a got to speak to Natalie and I know now who I will ask for each time I have a question!"
We responded:
"Hello Alejandra, thank you for sharing your positive experience with us! We're delighted to hear that Natalie was able to assist you with your insurance policy questions. Her patience and informative approach made a significant difference, and we're glad you left the call with a better understanding. We're grateful for your kind words and look forward to assisting you again in the future. "
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Angela Sarmiento

April 8, 2025

5  out of  5
rating by Angela Sarmiento
"I had a great experience with the insurance company thanks to Natalie! She was incredibly helpful over the phone-patient, knowledgeable, and made sure all my questions were answered. She went above and beyond to ensure I was completely satisfied. Great customer service!"
We responded:
"Hello Angela, thank you for sharing your wonderful experience with us! We're delighted to hear that Natalie provided you with exceptional service over the phone. Her patience, knowledge, and dedication to ensuring all your questions were answered truly exemplify our commitment to great customer service. We're thrilled that she went above and beyond to ensure your satisfaction. "
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Kella Williams

April 7, 2025

5  out of  5
rating by Kella Williams
"My husband and I have been consistent State Farm - Polly Piland customers for 40 years. I cannot say enough about Polly and her team. They are top notch, always friendly and helpful. They will do whatever they can to make your process/needs smooth and stress free."
We responded:
"Thank you for your incredible loyalty over the past 40 years! We're truly honored to have you and your husband as part of the Polly Piland State Farm family. Your kind words about Polly and her team mean a lot to us. We're committed to providing top-notch service and ensuring your needs are met smoothly and stress-free. "
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Amy Cottrill

April 2, 2025

5  out of  5
rating by Amy Cottrill
"Been with Polly Piland State Farm for over 18 years they always are very helpful do everything that can for you great folks"
We responded:
"Hello Amy, thank you so much for your kind words and for being with Polly Piland State Farm for over 18 years! We're thrilled to hear that you've found our team helpful and dedicated to providing great service. Your loyalty means the world to us, and we're here to continue supporting you in any way we can. "
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Kylee Wenmoth

March 26, 2025

5  out of  5
rating by Kylee Wenmoth
"I received great customer service from Nate! I don’t know a lot about insurance but he was very knowledgeable and was able to answer all my questions about liability. I appreciated his fast responses and constant communication. Very friendly and I’d contact him again in the future."
We responded:
"Thank you for your fantastic feedback! We're delighted to hear that Nate provided you with great customer service and was able to answer all your questions about liability. If you need any further assistance, please don't hesitate to reach out. We look forward to assisting you again in the future!"
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Adrian Bostick

March 17, 2025

5  out of  5
rating by Adrian Bostick
"Great customer service and inviting atmosphere! Very friendly & knowledgeable for what I needed. Thanks Polly an Darla"
We responded:
"Hello Adrian, thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our customer service and inviting atmosphere. Polly and Darla are indeed very friendly and knowledgeable, and we're glad they could assist you with what you needed. If you have any further questions or need assistance, please don't hesitate to reach out. "